PRACTICE INFORMATION
BILLING INFORMATION
We are a mixed billing clinic. Bulk Billing is available for all DVA, Pension & Health Care Card holders, as well as children under 16 years of age. Payment for consultations must be made on the day. A list of fees is available from reception.
Pre-Employment, Insurance, Travel and Driver Medicals will incur a fee as there is no Medicare rebate for these services.
The cost for minor surgeries, cosmetic procedures, acupuncture, iron infusions, ear suctioning, cryotherapy, Implanon insertion/removal and PRP Therapy will be discussed with you before you decide to have the procedure.
Consumables, such as dressings for procedures, will incur a small fee.
APPOINTMENTS & WALK INS
We understand your time is precious. At Ringwood Medical Health Centre, we want to improve patient access to quality care, which is why we ask you to contact the clinic for a longer appointment if there are a few health issues to discuss. This allows you to speak with your doctor without feeling rushed, and also allows the doctor to run on time for patients following your appointment. Walk in patients are welcome, but please understand there may be a wait to see the doctor. Reception will give you an estimate on wait times to make an informed decision whether you would like to wait.
ONLINE BOOKINGS
Looking for a medical centre that really knows how to address your medical needs? Ringwood Medical Health Centre offers a wide range of healthcare services to patients in the Eastern Suburbs. We provide an Online Booking facility through the Health Engine platform to help our patients feel better, sooner. Schedule an appointment today and experience all we have to offer.
If you are a new patient, you can either fill your details in online or download the New Patient Form and bring it along with you to your appointment.
RESULTS
Patient's must book a follow up appointment with their doctor to discuss results. If there are any urgent results a doctor will contact the patient to make an appointment. Please note our receptionists are not medically qualified to discuss results with you.
COMMUNICATION
To give each patient the best consultation possible, Doctors prefer not to be interrupted by phone calls. Reception staff are happy to take a message, and the doctor will return your call as soon as they are available. In the case of an emergency your call will always be put through to the Doctor immediately.
Electronic communication is used only for correspondence of a non-sensitive nature with email being checked on a daily basis.
INTERPRETER SERVICES
We have linguistically diverse doctors, speaking fluent English, Farsi, Urdu, Hindi, and Punjabi. The clinic uses the TIS National and Auslan interpreting services to assist patients with their consultation. Please speak to reception if you require us to book an interpreter for your consultation.
YOUR PRIVACY
It is the policy of Ringwood Medical Health Centre to maintain the security of personal health information at all times, ensuring that this information is only available to authorised staff members. We abide by the Privacy Act 1988 (Cth), the Australian Privacy Principals (APPs) and the Victorian Health Records Act (2001). If you have any questions regarding our privacy policy you may request a copy from reception.
FEEDBACK
We welcome your views of the practice, particularly on how we can improve our services. If you have a complaint please discuss it with your doctor or our Practice Manager. If you feel your complaint is not resolved you are entitled to register a complaint with the Health Services Commissioner.
Health Services Commissioner
Complaints and Information
Telephone: 1300 582 113
Fax No.: (61 3) 9032 3111
E-mail: hsc@health.vic.gov.au
NATIONALLY ACCREDITED
Ringwood Medical Health Centre is proud to be accredited by AGPAL. General practice accreditation is an assessment process that ensures our practice meets a high standard of safety and quality, providing the best environment for patient’s healthcare outcomes. More information can be found on the AGPAL website at www.agpal.com.au/general-practice-accreditation.
MEDICAL STUDENTS
As a teaching clinic, we may ask if a student doctor can be present during your consultation. It's OK to say no, just let your receptionist know before the doctor calls you in. Our clinic is proud to assist the doctors of the future gain an understanding of General Practice.